Nintendo Switch Joy-Con Repair Center Was Overwhelmed Every Week, Ex-Employee Claims

A new report on Nintendo's process for dealing with faulty Joy-Cons has revealed how the repair center tasked with fixing those controllers was soon overwhelmed with work. While Nintendo of America would be in charge of processing customer repair requests, a company called United Radio was responsible for the actual work on the east coast.

Based in Syracuse, New York, United Radio soon found itself swamped with thousands of Joy-Cons suffering from various faults, every week. "We ended up having to set up an entire new workspace just for Joy-Con repair," a former United Radio employee said to Kotaku.

Nintendo would send new replacements to customers who sent in their Joy-Cons between 2017 and 2018, the first year that that Switch was on sale, after which United Radio was allegedly tasked with repairing every controller that was sent its way.

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